{"id":14,"date":"2026-07-26T09:36:32","date_gmt":"2026-07-26T09:36:32","guid":{"rendered":"https:\/\/www.norqenta.com\/faq\/"},"modified":"2026-09-25T07:56:56","modified_gmt":"2026-09-25T07:56:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.norqenta.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Foire aux questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">O\u00f9 puis-je r\u00e9server des vols et des h\u00f4tels ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Utilisez NORQENTA pour explorer les options. Lorsque vous choisissez une offre, v\u00e9rifiez le prix final sur le site web du fournisseur et compl\u00e9tez la r\u00e9servation l\u00e0-bas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qui g\u00e8re les changements ou les annulations ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez l\u2019entreprise mentionn\u00e9e sur votre confirmation de r\u00e9servation. Ses conditions r\u00e9gissent les changements, les remboursements et les frais. NORQENTA n\u2019a pas de tableau de bord pour les r\u00e9servations de partenaires.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qu\u2019inclut le forfait de 19,90 \u20ac?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le service de planification des voyages d\u00e9crit trois plans alternatifs et une r\u00e9vision. Consultez-le <a href=\"https:\/\/www.norqenta.com\/fr\/get-my-travel-plan\/\">R\u00e9gions<\/a> avant de passer une commande.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">NORQENTA peut-elle aider en cas d'urgence ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">NORQENTA n\u2019offre pas de service d\u2019urgence 24\/7. Pour toute situation urgente, contactez directement les services d\u2019urgence locaux, votre assureur ou le fournisseur de services de voyage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Peut-on compter sur les r\u00e9ponses de l\u2019IA concernant les r\u00e8gles de voyage ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Utilisez l\u2019assistant intelligent pour planifier vos id\u00e9es. V\u00e9rifiez les r\u00e8gles relatives aux visas, les horaires, les prix et les conseils de s\u00e9curit\u00e9 aupr\u00e8s de sources officielles avant de voyager.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Des questions concernant NORQENTA ? <a href=\"mailto:info@norqenta.ee?subject=NORQENTA%20Travel%20Inquiry\">Envoyez-nous un e-mail<\/a>.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Where do I book flights and hotels? Use NORQENTA to explore options. When you choose an offer, check the provider\u2019s website for the final price and complete the booking there. Who handles changes or cancellations? Contact the company named in your booking confirmation. Its terms determine changes, refunds and fees. NORQENTA does [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.norqenta.com\/fr\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.norqenta.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.norqenta.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.norqenta.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.norqenta.com\/fr\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":4,"href":"https:\/\/www.norqenta.com\/fr\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":297,"href":"https:\/\/www.norqenta.com\/fr\/wp-json\/wp\/v2\/pages\/14\/revisions\/297"}],"wp:attachment":[{"href":"https:\/\/www.norqenta.com\/fr\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"bien jou\u00e9","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}